Whenever a casino mentions ‘slots’ in its name, we have to wonder about the type of experience laid out before us, will it be one of variance or one of all slot machines? It’s sometimes difficult to gauge when not a member, but we can assure you that GemSlots does its best to cater to all casino activities. True, it does this in a way that’s a little cluttered, some may even argue that the interface is overzealous, but generally what we’re given is a conventional means of accessing services.
Designed for a new year of gaming, this freshly launched brand has a lot of respect behind its branding, thanks to its operators. But what of the other elements of the label, such as banking, promos and support, do they match the level we’re used to receiving from other websites? Throughout our review, we’ll try and answer these questions, as well as a few others you may have niggling at you.
In spite of us saying that this casino is new for 2018, it was actually established in late 2017, therefore making it a label you may have already stumbled upon before now. Although this is the case, we suspect that most of you haven’t had the pleasure of playing this ProgressPlay run platform, given how few in number its followers are. It’s not that nobody plays with this website, but that many gamers have yet to discover what it offers.
One such part of the experience everyone yet to game here is missing out on, is the fact that GemSlots is licensed by two governing bodies: the UK Gambling Commission and the Malta Gaming Authority. As some of you will undoubtedly know, due to these regulations being in place, certain jurisdictions are prohibited from signing up; these include, but aren’t limited to, the United States, Hungary and Israel. To see the full list, we suggest that you read through the terms and conditions, located at the bottom of the homepage.
18+ only | T&C Apply
We have to return, for the moment, to ProgressPlay, seeing as how the operators affect the types of promotions you’re presented with. Unlike with some sites that gift you unique offers every time, GemSlots utilises bonuses already in use via other ProgressPlay casinos. In truth, a lot of brands do this besides this one company, but it’s a dynamic of the website that could put potential customers off.
Nonetheless, we’ll still take a look at what’s on offer, starting with the welcome bonus worth 100%, with the maximum payout of extra money being £200. To activate this deal, new users will need to deposit no less than £10, with higher amounts leading to increased value in the extra cash you receive in return. Once this bonus has been credited to your account, you’ll have 90 days to use it, with you needing to meet the x50 wagering requirement before being able to withdraw winnings.
In regards to the other deals of the site, there’s Live Dealer Cashback, Twice Wicked, and Weekly Surprises, all of which come with their own set of terms, as well as impressive prizes. That being said, it could be remarked upon that the VIP scheme is where you obtain the best rewards of all; these gifts get better when you move from one level to another, with customers needing to collect points in order to progress further. As you can see, this may be a new site, but it knows exactly what it’s doing when enticing players in.
As for the games, they come from providers like Microgaming, NetEnt and ELK Studios, as well as several others known throughout this industry. Despite some developers being better known than others, we find that the collection displayed is fantastic in its scope, as we can see from the pokies, instant wins, table based activities and live casino opportunities presented.
Given how young this brand still is, it’s skilfull to see such a diverse array of games and providers, thus demonstrating that GemSlots isn’t an online casino to be underestimated. When you’re ready to try out the games, you can do so without becoming a member, as several demo options are provided for all who visit, registered or not. Even though this is the case, there’s still plenty of extras that non-paying gamers are unable to experience, where only the exchange of real cash can bring grand payouts. What is more, none of the live casino titles can offer freeplays, due to providing live gameplay.
When it comes to banking with GemSlots, the selection of deposit methods is far greater than the withdrawal ones, an element that needs to be considered prior to any first payments. After all, the method you deposit in must, ideally, be the one you use for withdrawals also. In reference to the currencies enabled, EUR, GBP and USD are permitted for the vast majority of the payment options, although this again is something to research beforehand.
In contrast to deposits, when making a withdrawal the waiting times can vary depending on the method chosen, with as many as 10 working days being required. What is more, a minimum of £20 is asked of you, though some providers ask for a steeper £50. From what we can see, no fees are applied when carrying out a transaction.
We move onto support now, a service customers will have to use from time to time, even if they’d prefer to avoid it. For small queries, or perhaps when you have a question to ask, it’s always wise to check the FAQs first, simply because this new casino covers so much information, yet in a concise manner. However, for when GemSlots stumps you, there’s always email and live chat support to activate.
Both these services are accessible 24/7, which is most encouraging to see from such a modern brand, and yet we miss the variance of options that normally comes with support. What of phone assistance? That is a big go-to for various types of customers, and so we’re a little disheartened when using the support network of GemSlots Casino.
In our humble opinion, GemSlots Casino is a well oiled machine, thanks in large to the operators at the helm of its services. Instead of stumbling about in the dark like some new labels do, this website flourishes because it has experience embedded into all that it does.
Despite this being the case, we can’t deny that there’s some elements of this casino that could do with improving, such as telephone customer service being offered. What is more, it wouldn’t hurt to provide more table based activities, just to counterbalance the sheer volume of one armed bandits that this site has.